Terms of Service

Terms of Service for the commentslab.ai Website

effective as of June 27, 2025

§ 1. Definitions

The terms used in these Terms of Service shall have the following meanings:

  1. Service Provider – SENTERO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Lubartów at ul. Tadeusza Kościuszki 32, 21-100 Lubartów, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000894952, NIP: 7142055397, REGON: 388662223, share capital PLN 5,000.00.
  2. Service – a SaaS (Software as a Service) web application available at the domain https://commentslab.ai, operated by the Service Provider.
  3. User – a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, who uses the Services offered by the Service.
  4. Consumer – a User who is a natural person entering into a legal transaction with the Service Provider that is not directly related to their business or professional activity.
  5. Terms of Service – this document, which defines the rules and conditions for using the Service.
  6. Privacy Policy – a separate document defining the principles of personal data processing by the Service Provider, available on the Service.
  7. Account – an individual, password-protected User panel in the Service, through which the User can use the Services.
  8. Agreement – an agreement for the provision of electronic services concluded between the User and the Service Provider upon acceptance of the Terms of Service and successful creation of an Account.

§ 2. Preliminary Provisions

  1. These Terms of Service define the rules for the provision of electronic services by the Service Provider to Users via the Service.
  2. Each User is obliged to read the content of the Terms of Service and the Privacy Policy before starting to use the Services.
  3. Acceptance of the Terms of Service is voluntary but necessary to create an Account and use the Services offered in the Service.

§ 3. Type and Scope of Services

  1. The Service Provider, via the Service, provides a Service consisting of making available a tool for the automatic analysis of comments published on the YouTube service.
  2. The Service allows, in particular, for sentiment and emotion analysis, identification of trends and keywords, thematic categorization of comments, and the generation of clear reports and conclusions based on this analysis.
  3. To use the Service correctly, the User must have a device with Internet access and an up-to-date web browser (e.g., Chrome, Firefox, Safari, Edge).

§ 4. Conditions for Concluding and Terminating the Agreement

  1. The service agreement is concluded upon the User's successful completion of the Account registration process.
  2. The User may, at any time and without giving a reason, delete their Account, which is tantamount to terminating the Agreement with immediate effect. The account is deleted by using the appropriate option in the Account settings or by sending a relevant request to the Service Provider's e-mail address.
  3. The Service Provider reserves the right to suspend or delete a User's Account, and thus to terminate the Agreement, in the event of: a) a gross violation of these Terms of Service by the User, in particular the rules set out in § 5; b) failure to pay for the Services within the specified period; c) taking actions detrimental to the Service, the Service Provider, or other Users.
  4. In the event of Account deletion, all data entered and collected by the User within the Account (including generated analyses and reports) will be permanently and irretrievably deleted, in accordance with the principles set out in the Privacy Policy.

§ 5. Rules for Using the Service

  1. The User is obliged to use the Service in a manner consistent with its intended purpose, applicable law, social norms, and the provisions of these Terms of Service.
  2. The User undertakes to keep their Account access data (login and password) confidential and not to share it with third parties.
  3. The User is prohibited from taking any actions that could disrupt the proper functioning of the Service. In particular, it is forbidden to: a) use the Service for illegal purposes; b) attempt to gain unauthorized access to the Service, its resources, or the data of other Users (including attempts to breach security measures); c) reverse engineer, decompile, or disassemble the Service's software; d) generate excessive, automated traffic or queries that could overload the Service's infrastructure; e) transmit illegal, offensive, or infringing content via the Service; f) use the Service in a way that violates the YouTube Terms of Service, which the User undertakes to read and comply with.

§ 6. Payments and Subscriptions

  1. Use of the full functionality of the Service is subject to a fee.
  2. Currently, the service model is based on individual agreements with corporate clients. Detailed conditions, including the scope of Services, limits, and fees, are specified in a separate agreement or order.
  3. The Service Provider plans to introduce public tariff plans (subscriptions) in the future. Fees will be collected in advance for billing periods (e.g., monthly or annually).
  4. In the event of non-payment within the term specified in the agreement or invoice, the Service Provider has the right to limit the functionality of the Account, suspend it, and subsequently delete it, which is tantamount to terminating the agreement.

§ 7. Intellectual Property Rights

  1. All rights to the Service, including its source code, graphic and text elements, logos, design, as well as the layout and composition of these elements (the so-called "look and feel"), are the exclusive property of the Service Provider and are subject to legal protection.
  2. Upon conclusion of the Agreement, the Service Provider grants the User a non-exclusive, non-transferable, revocable, and worldwide license to use the Service in accordance with its intended purpose for the duration of the Agreement.
  3. All rights to the content entered by the User into the Service for analysis (e.g., links to YouTube videos) and to the reports and analyses generated as a result of the Service's operation belong to the User.
  4. By using the Service, the User grants the Service Provider a license to access, store, and process data (including publicly available comments from YouTube) to the extent necessary for the proper provision of the Service.

§ 8. Service Provider's Liability

  1. The Service Provider undertakes to exercise due diligence to ensure the proper and uninterrupted operation of the Service.
  2. The Service Provider reserves the right to temporary interruptions in the operation of the Service, in particular for maintenance or updates, of which Users will be informed in advance whenever possible.
  3. The Service and the Services are provided "as is", and the Service Provider gives no warranties, express or implied, as to their error-free nature, fitness for a particular purpose, or compatibility.
  4. In the case of Users who are not Consumers, the Service Provider's liability for non-performance or improper performance of the Agreement is limited to the amount of fees paid by the User for the Services in the 6 (six) months preceding the event that caused the damage. [FOR VERIFICATION - the standard period is 3, 6, or 12 months].

§ 9. Consumer Rights

  1. The provisions of this paragraph apply exclusively to Users who are Consumers.
  2. The Consumer has the right to withdraw from a distance contract without giving a reason within 14 days of its conclusion.
  3. To exercise the right of withdrawal, the Consumer must inform the Service Provider of their decision by means of an unequivocal statement (e.g., a letter sent by e-mail to [email protected]).
  4. The right to withdraw from the contract is not granted to the Consumer if the Service Provider has fully performed the service with the express consent of the Consumer, who was informed before the start of the service that after the performance by the Service Provider, they would lose the right to withdraw from the contract.

§ 10. Complaint Procedure

  1. Any complaints regarding the operation of the Service may be submitted by the User via e-mail to the following address: [email protected].
  2. A complaint should contain at least the User's identification data (e-mail address used for registration) and a detailed description of the problem.
  3. The Service Provider undertakes to consider the complaint within 14 days of its receipt. The response to the complaint will be sent to the User's e-mail address.
  4. The Consumer has the option of using out-of-court complaint and redress mechanisms, including via the EU's ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/.

§ 11. Final Provisions

  1. The Service Provider reserves the right to amend these Terms of Service for important reasons, such as changes in the law, changes in the functionality of the Service, or changes in the business model.
  2. Users will be informed of any planned changes to the Terms of Service by e-mail at least 14 days before they come into force. Failure to accept the new Terms of Service is tantamount to the necessity of terminating the Agreement.
  3. In matters not regulated by these Terms of Service, the provisions of Polish law shall apply.
  4. Any disputes arising from the Agreement shall be settled by the court competent for the registered office of the Service Provider. In the case of Consumers, the jurisdiction of the court is determined by the generally applicable provisions of law.